Templates - Frequently Asked Questions

1. What are the advantages of purchasing a web site template?
The major advantage is price: You get a high quality design for just $20-$70. You don't have to hire a web designer or web design studio. Second advantage is time frame: It usually takes 10 -15 days for a good designer to produce a web page of such quality.

2. What do I receive when I order a template?
After you complete the payment via our secure form you will receive a confirmation e-mail with link(s) to download .zip(s). The .zip file(s) contain the following:
PSD file(s),
HTML file(s),
fonts and advanced clipart library.
You will need unzipping software to open the .zip archive. Windows users may visit www.HotScripts.com or www.WinZip.com. Mac users may visit www.StuffIt.com.

3. In what formats are your templates available?
Web site templates are available in Photoshop and HTML formats. Fonts are included with Photoshop file. In most templates HTML is compatible with Adobe® GoLive®, Adobe Dreamweaver®, and Microsoft Frontpage®.

4. What am I allowed and not allowed to do with the templates?
YOU MAY:
* Build a web site using the template in any way you like.
YOU MAY NOT:
* Resell or redistribute templates (like we do).
* Claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of content providing companies and individuals.
* Make more than one project using the same template (you have to purchase the same template once more in order to make another project with the same design)

5. What is the difference between unique and non-unique purchase?
NON-UNIQUE PURCHASE:
Non-exclusive purchase means that other people can buy the template you have chosen some time later.
UNIQUE PURCHASE:
Exclusive purchase guarantees that you are the last person to buy this template. After an exclusive purchase occurs the template is being permanently removed from the sales directory and will never be available to other customers again. Only you and people who bought the template before you will own it.

6. If I buy a template at the exclusive price does this allow me to resell that template unlimited times?
No. Please see our Terms and Conditions to find out more about usage rights.

7. Is it reasonable to make unique purchase of template that was already purchased before?
Yes. Because there is very small chance that you will find the same design on the net. There are more than 3,000,000,000 web pages online now according to statistics on www.google.com.

8. Is the license a one-time fee payment?
Yes, the payment for your template is a one-time fee without any additional charges. After purchasing you may use the template as many times as you need for one web site.

9. Is it possible to buy a particular image from the template?
No. We never sell the images separately from templates (as well as the templates separately from the images).

10. Is it possible for me to pay one price and have access to all downloads for a certain amount of time?
Sorry, we do not provide membership based services.

11. I would like to make payment by company check. Is that possible?
Please use MoneyBookers payment option. They accept payments by check.

12. Is there any return policy?
Since we are offering non-tangible irrevocable goods we do not issue refunds after the product is shipped, which you are responsible for understanding upon purchasing any article at our site. Please make sure that you've carefully read 'sources available' section. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is one week after the delivery date.

13. I ordered a template but haven't received the download information.
In this case please contact our Billing Department via support chat.

14. I was billed twice - I received 2 email from merchant.
Make sure that these charges have different order IDs. If it is so, contact our billing department at: billing@template-help.com

15. Is it possible to reactivate my download link if it was deactivated after 3 days?
Yes. Please contact our billing department and they will reactivate your link.

16. I would like to purchase a template, but it is not available on the site anymore.
The template has been sold out for exclusive price. Look for similar templates in our collection!

17. Are your templates Microsoft FrontPage compatible?
Most of templates come with HTML that is compatible with Adobe GoLive, Adobe Dreamweaver and Microsoft Frontpage. Please check the 'sources available' field in the template preview window.
NOTE: We do not provide Adobe Dreamweaver .DWT files, Adobe GoLive .SITE files and Frontpage Extensions.

18. What software do you recommend for making HTML?
We think that Adobe Dreamweaver is the best.

19. How can I modify Flash portion of the template?
You need to use Adobe Flash to edit animated part of the template. Please visit the site of the developer.

20. When I try to open the Flash .fla file, I get an error Unexpected file format.
This means that .fla file is incompatible with your Flash version. Please install Flash MX2004 or Flash 8 (check the software requirements to the template) to edit this file.

21. Can I edit flash template in Swish?
No. Our flash templates can be edited in Adobe Flash only.

22. Can I change the pictures on the Flash animated web site and put my own pictures instead?
Yes, you can.

23. Will you help me to install my template?
Some of our products like osCommerce templates, Zen Cart templates, etc. require installation to operate. Installation services are not included in the package price.

24. Do you provide Adobe Dreamweaver .DWT files, Adobe GoLive .SITE files and Frontpage Extensions?
No. We provide you only plain HTML files.

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